Fully aligned with the needs of today’s IT infrastructures, Ennovar Support Services is designed to help you respond effectively to changing demands on your business. By combining Ennovar’s unique way of thinking, innovating and working, companies can offload their support services freeing up precious dollars, time and resources at the same time getting the quality services they demand.
Ennovar combines Subject Matter Experts with over 50 collective years of Enterprise and Help Desk level technical & product support experience with supervised, trained student technicians to staff our support services team.
Our Corporate Partners have an in-house professional response department that provides complete IT Support Services and one-on-one assistance for their teams--when and where they need it most.
Security provisioning and grant access rights to server and network accounts and resources while conforming to company requirements/infrastructure
Coordination of Support and Services between multiple vendors and partners
Our teams can and will:
Perform root cause and CLCA services and timely status communication on product defects to eliminate or reduce the impact of future incidents
Develop and implement new processes or procedures to increase efficiency and savings
Author and drive use of knowledge articles as a principle information resource
Identify, develop and provide scripting and automation solutions
Utilize existing infrastructure or provide customized solutions
Level 1 and 2 Help Desk Support for multiple software and hardware platforms and applications
Windows 7, 10, and MS Office support on desk-side, laptop and surface devices
Software and hardware support on desktop, laptop, surface, and mobile devices
Broad application support on SAP, Exchange, O365, Outlook Mobile
Active Directory expertise for secure management of network attached resources
Benefits and Value forPartners
Dedicated resources to keep pace with your production
Tracking and document of tickets and workflow in existing or provided systems
Remote or on-site support and services
Supplement their team and maximize performance at minimal cost
Access and knowledge of potential employment candidates that are already familiar with the culture and work processes and outcomes of the partner organization
The opportunity to build a future workforce faster by putting students to work for you organization now
